RETURNS AND REFUND POLICY
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for any reason and without justification, in accordance with the right of withdrawal provided for by Articles L221-18 and following of the French Consumer Code.
To ensure your return is processed quickly and you receive your refund as soon as possible, please contact us at contact@ninidogshop.com before sending anything back, providing your order number. We will then send you the instructions to follow. Not making a prior request does not prevent you from exercising your right of withdrawal.
Returns should be sent to the following address:
NiniDogShop — Returns Department
25 avenue Joseph Giordan
06200 Nice, France
Return shipping costs are the customer's responsibility. Upon request, we can provide you with a prepaid return label: its cost corresponds to the shipping rate you chose when placing your order — €4.90 for a pickup point, €5.90 for home delivery — and is deducted from your refund amount. This rate also applies if your original order qualified for free shipping.
Condition of Returned Items
Please return your item unworn, unused, with its tags attached, and in its original packaging. In accordance with the law, you may be held liable for any depreciation of the item resulting from handling other than what is necessary to establish its nature and characteristics; the refund may be reduced proportionally.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. In such cases, return shipping costs are covered by us. You are also entitled to the legal guarantee of conformity (2 years) and the guarantee against hidden defects, as detailed in our Terms and Conditions of Sale.
Exceptions
In accordance with Article L221-28 of the French Consumer Code, the following cannot be returned: personalized or custom-made products (special orders, engraved or personalized items), and unsealed products after delivery that cannot be returned for hygiene reasons. Gift cards are neither exchangeable nor refundable. Please feel free to contact us with any questions regarding a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return. Refunds are issued to your original payment method no later than 14 days after receiving the returned item (or proof of shipment). This includes the price of the item as well as the initial shipping costs at the standard rate. Please keep in mind that it may take a few additional days for your bank to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@ninidogshop.com.
