SHIPPING POLICY
Order processing
Your order is prepared with care and shipped within 24 to 48 business hours (Monday through Friday, excluding public holidays). Once it leaves, you will receive an email with a link to track your package.
Shipping rates and delivery times
The delivery times below are those provided by our carriers. They begin upon shipment, not upon placing the order.
FRANCE
– Pickup point (Mondial Relay): 2 to 4 business days — free, with no minimum purchase
– Standard Home Delivery (Colissimo): 2 to 4 business days — €5.90, free on orders over €69
– Express: 1 to 2 business days — €14.50, free on orders over €69
EUROPEAN UNION (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
– Standard: 2 to 8 business days — €14.90, free on orders over €69
SWITZERLAND
– Standard: 4 to 5 business days — €15.90, free on orders over €69
UNITED STATES
– Standard: 3 to 8 business days
$49 for orders under $100
$19 from $100 to $199.99
Free on orders over $200
UNITED KINGDOM
– Standard: 5 to 6 business days
£29 for orders under £75
£14 from £75 to £149.99
Free on orders over £150
CANADA
– Standard: 5 to 6 business days
CAD $69 for orders under CAD $140
CAD $29 from CAD $140 to CAD $279.99
Free on orders over CAD $280
Exact shipping costs are always displayed at checkout before you confirm your order.
Delivery zone
We ship to France, the European Union, Switzerland, the United Kingdom, the United States, and Canada.
Customs duties and import taxes
For destinations outside the European Union (Switzerland, the United Kingdom, the United States, and Canada), customs duties and import taxes are calculated and collected at checkout, along with your order. The total amount is displayed on the payment page before confirmation, meaning you will not have to pay anything further to the carrier upon delivery.
Delivery delay
If your delivery is delayed, please contact us at contact@ninidogshop.com so we can launch an investigation with the carrier. In accordance with Article L216-1 of the French Consumer Code, delivery will take place no later than 30 days after your order; otherwise, you may cancel your order under the conditions provided by law and receive a full refund.
Package returned to sender
If your package is returned to us due to an address error or because it was not picked up within the allotted time, reshipping fees will be at your expense. If the product does not suit you, please refer to our return and refund policy: you have a 14-day withdrawal period from the date of receipt.
Damaged package
If your package arrives damaged or incomplete, please note any reservations with the carrier and contact us within 48 hours at contact@ninidogshop.com with photos attached. We will find a quick solution.
