Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy options. This cancellation policy explains how to modify or cancel these types of purchases.
Subscriptions
When you sign up for a subscription, you will receive recurring deliveries. These are based on the duration and frequency of the subscription you selected.
Your payment information will be stored securely, and you will be billed for each of these deliveries unless you choose to pay in advance.
Some subscriptions may be automatically renewed at the end of their term. If you do not wish to renew a subscription, you can cancel it.
If you wish to cancel or modify your subscription, you can do so at any time. Your order confirmation emails include links to your order. You can manage your subscription from there.
See our return policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are purchasing a product that is currently out of stock or will be available soon. We may not charge you at all or may charge a partial deposit when you place your order, save your payment information, and then process the full payment or the remaining balance at a later date.
You can cancel a partially paid pre-order that has not yet been processed. If the order has been processed, you cannot cancel it, but you can request a full or partial refund. See our return policy for more details on returns and refunds.
Try Before You Buy
When you order an item to try before buying, we authorize your payment method before fulfilling the order. You have a certain amount of time to decide whether you want to keep the item. Once this period has expired, if you have not returned the item, we will charge your payment method for the full amount.
